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Workspace Docs

Docs site error messages

While we hope you don't run into any, we've listed some common error messages that you may encounter to help you out and give you some insight as to why they may be occurring.

If you're still experiencing issues or have any questions, please contact us and we'll be happy to help!

Common Errors

Error message

For docs site visitors

For docs site owners

404 Page Not Found

The page you have visited is no longer available.

Recommended action: Go back to the doc sites home page (ie. remove everything after in the url address bar) to see all docs or contact the doc sites owner for further details.

If this is unexpected, please check the following:

  • The subdomain entered is correct and matches the subdomain in your dashboard.
  • The board is set as "active" (and doc if you're attempting to view a doc).
  • You have authenticated your account with Workspace Docs. Please open the app in your account and confirm that no authentication request is pending.

Site expired

All content on the docs site is temporarily unavailable.

Recommended action: Please contact the docs site owner for further information on where to access the doc.

This error message is likely due to your subscription being overdue or expired. Please open the app in your account and complete the prompts. For further details, please contact us.

An error occurred

An unexpected error occurred when viewing the page you requested.

Recommended action: Please alert the site owner or try again later.

This error message can occur for a variety of reasons.

  • If it's a docs page you're viewing, in certain situations, the docs site is unable to read a specific doc. This can happen for various reasons, so please get in touch so we can identify and resolve the issue.
  • You may have deleted a board without deleting the collection, causing a mismatch between the Workspace Docs and your account. Simply navigate to a board view or your global settings for Workspace Docs, and click on "Collections Overview". From there, you will be able to delete any unused collections.

Site not active

The docs site is currently unpublished.

Recommended action: Please contact the docs site owner for further information on where to access the doc.

Please check your global settings and that you your Docs Site is listed as "active".

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Last updated: 13 Feb 2024

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